Agreement with customers:
You certify that you are at least 18 years of age or of legal age to purchase adult material in the place that you reside. You hereby take full responsibility for your actions, and you are also indicating that you understand, agree with and accept all the below terms and conditions. We appreciate very much to have you as our customer!
Secretcaves.com wants you to enjoy shopping with us. In this spirit, we keep our purchase process simple and convenient enough to every one of our customers.
Add to Basket/ Favorite: As we have over 25 product categories with more than 1,500 different items for your various needs and choices, for any items that you are interested with in your shopping, please feel free to add them in your Basket or add as your Favorites for more convenient reference in its MORE DETAILS page in order to avoid wasting more of your time and energy to review back to find it. In your Favorites page, you also can easily share your favorite items with your other friends by the Email button.
Product Details: Our product pictures show you what each real item looks like and its EXACT packaging which would be the one that will ship to your address once you order from us. For each item, we also have more detailed product descriptions and their unit prices in $USD for your further consideration. For items having more than one color or size for options, you will see their prices in its detailed page by choosing their different size or color.
Our shop is verified by PayPal. You can make your purchases with your Visa, Mastercard, American Express or Discover credit card. You can also pay with your PayPal account for your purchased item safely and privately with creditworthy PayPal. Please be relieved we DO NOT keep or handle any of your sensitive personal financial information with our site. Plus you would ONLY be charged as you DO submit your credit/debit card or PayPal account information for the concerned payment by following the instructions showing on our SECURE CHECKOUT page after you press the “CHECKOUT” button when you add this item to your basket.
Most items ship WITHIN 2 BUSINESS DAYS after RECEIPT of the payment. We handle global shipping to all countries where USPS service is available. You can see your country's availability by selecting your shipping location after you add your favorite items and CHECK OUT.
We have USPS Priority Mail (3-5 days to most domestic destinations) and USPS Express Mail (overnight to 3 day service) for all DOMESTIC order delivery; USPS First-class Mail Int'l and USPS Priority Mail Int'l for all INTERNATIONAL order delivery.
Simple like that, just select the shipping way you prefer the most by considering your own concerns for the shipping rates and delivery days, then you are ready to securely CHECK OUT!
A USPS delivery tracking number will be emailed to your email address within two business days once your order has been processed and shipped.
In the very rare event you still have not received your package after 10 business days (except for international orders), please CONTACT US! Any improper, insufficient or misspelled address by the customer can possibly result in the delay or even delivery loss of an order. In this regard, any additional shipping charges may result and will be the sole responsiblity of the customer.
As the private characteristic of sex novelty products and also the concern of customer’s personal health, we ONLY accept the return for the battery-operated items with no function or functional defective.
In such rare case, within 30 days from the date you get this package, to return this defective item to Secretcaves.com is always allowable. But the sooner, the better!
Any returns made to Secretcaves.com must be received in good condition and packed with the original packing materials for an effective refund.
Secretcaves.com will refund the COST of such product (excluding the original shipping cost), but the customer will be responsible to pay any shipping charges caused in the return of this merchandise.
In case an item is in wrong size or color that is different as your order when the package just arrives at your address, please CONTACT
ALL of the battery-operated products on our site will state clearly about the TYPE of battery and how many it needs for each item, but most items will not have batteries INCLUDED unless it states specially in the product description.
If the battery-operated item you purchased doesn’t work, the first thing you can do is to check if the batteries are the correct type that the product needs, and if they are inserted correctly. For batteries that are side-by side, they should be going in opposite directions. For the two or three batteries in one row, they should be going in the same direction. Please refer to the product's documentation.
Always remember to remove the batteries when not in use!
Warning for Latex Allergic:
We have identified all of our products that containing latex in its MORE DETAILED product description. If you
have a sensitivity to latex or have experienced any allergic reactions to this material, please be cautious to choose latex category products!
Note about silicone products:
The silicone used in our products is perfectly safe to use as the product is intended. It is not the same as the old
silicone that had been used in earlier breast implants. So you can rest assured that you are safe to use these items.
For any questions about our site, our services, our order processing, and also refund & exchange handling, please always CONTACT US without hesitation. Your satisfaction is always our biggest pleasure!